Hotel management is a branch of management which deals with running of a business that provides lodging, meals and other services to the customers. It is concerned with handling and managing all the departments of a hotel or restaurant. It includes hotel administration, accounts, marketing, housekeeping, front office, food and beverage management, catering and maintenance.
Nowadays careers in the hotel industry are available in abundance. If you want to secure a decent job in hotel management then you must prepare yourself for answering the following questions which are listed as under:
1. What do you mean by hotel management?
Hotel management refers to specialized management techniques used in the hospitality sector. It includes hotel administration, accounts, marketing, housekeeping, front office, food and beverage management, catering and maintenance.
2. What skills are required for this post?
Because a job in hotel management has much to do with keeping visitors happy thus people who are at this post must possess excellent communicational, organizational and interpersonal skills. They should be excellent in computer and must know different foreign languages. A good hotel management employee must be able to work successfully in team as well as individual work environment.
3. What is an ideal job according to you?
Well, for me work environment and level of responsibility is most important. I would like to work in a fun, warm environment where individual works independently towards attaining team goals. I am not concerned about minor elements, such as dress codes, cubicles, and the level of formality.
4. How do you handle angry and irate customers?
You can say that dealing with all kind of customer is part of my job. I am a very cool and calm person so I am least effected by the negative feedback of customer. However, I make effort to handle them carefully by managing their grievances. I usually apologize for the mistake and inform them that I will do everything possible to correct it.
5. What do you think it takes to be successful in a hotel like this?
I think that determination, willingness to work hard and a hunger to excel in everything you do are some of the key attributes required for this position. A successful employee would also need to handle pressure well, be a great communicator and an excellent team member.
These are some of the frequently asked interview questions. Make sure you prepare these questions well before appearing in front of the interviewer. Do not forget to say 'Thank You' to the person or people who interviewed you.